Refund policy

We understand that you want worry - free returns and exchanges when shopping, so we have established the following policy to guide you.
  1. Conditions for Returns and Exchanges : Yes, we accept returns and exchanges, but subject to certain conditions. We are committed to ensuring your satisfaction with the products you purchase. If items are damaged, defective, or incorrect, you have the right to request a return or exchange.
  2. Contact Customer Service : Should you wish to make a return or exchange, please promptly reach out to our customer service team and provide your order number as well as photos of the product (in cases of damage or incorrect items). Our customer service representatives will assist you throughout the process, address your questions, and offer necessary guidance.
  3. Returnable Items : We accept returns and exchanges for items that are damaged, defective, or have been shipped incorrectly. We will do our utmost to resolve these issues for you and ensure you receive a satisfactory solution.
  4. Time Limit for Return Requests : Return requests must be submitted within 14 days of receiving the product. This ensures that we can handle your request promptly and maintain the quality and integrity of the product.
  5. Refund Processing Time : Once we receive the returned product, we will process the refund within 5 - 7 business days. We will strive to complete the refund process as quickly as possible so that you can receive your funds in a timely manner.
  6. Shipping Cost Responsibility : If the return or exchange is due to our error (e.g., damaged or wrong item), we will cover the return shipping cost. However, if it is for other reasons, the customer will be responsible for the return shipping cost.
Thank you for choosing our products. If you have any return or exchange requests or other questions, please feel free to contact our customer service team at any time. We are here to serve you.